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Callback
In a typical call the caller dials the called party directly, in a callback scenario, a callback server dials the caller, obtains a destination number via an IVR script, dials that number and connects the call. Because of the reversed call path and utilization of VoIP technology, callback providers can save money and correspondingly can pass some of those savings in the form of lower prices to end-users. The callback business typically attracts entrepreneurs who want to enter the VoIP market, businesses that already offer class 4 service or other VoIP services, and providers who want to diversify their revenue streams.
TRC offers integrated, feature rich and scalable callback solutions. Such solutions feature multiple callback methods, including phone, email, SMS, web and ANI/DNIS, powerful call billing capabilities and intuitive CRM web portals. The TRC
TRC provides a set of comprehensive end-to-end Callback solutions.
Core features include:
- PIN/ANI/DNIS Callback application
- Web Callback application
- Email Callback application
- SMS Callback application
- Web Services Callback API
- Billing of call back calls
- Optimized routing of callback calls
- IVR based
- Web interface for administrative service provisioning
- Web self-care pages enabling end users to browse CDRs, make
- payments, recharge accounts
- Advanced call rating options
- Ability to customize callback IVR, prompts, languages
- Multiple languages for web interface (Arabic, Chinese,English, French, Russian, Spanish and others)
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